How do I order a replacement card?

To order a replacement card:

  • Log in at using a web browser
  • Click on the ‘Report a card lost or stolen’ button
  • Select the child you want to order a replacement card for
  • If your child has temporarily misplaced their card, you can lock the card until it is found, or you can proceed to order a new card.
  • Select whether the card was lost, stolen or damaged
  • Click on the ‘Order Replacement Card’ button to confirm your order

Replacements cost £5.00 per card, which will be charged to either your Parent Account or your stored card.

The replacement card will arrive in the next couple of days.

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