How do I order a replacement card?

To order a replacement card:

  • Log in at using a web browser
  • Click on the ‘Report a card lost or stolen’ button
  • Select the child you want to order a replacement card for
  • If your child has temporarily misplaced their card, you can lock the card until it is found, or you can proceed to order a new card.
  • Select whether the card was lost, stolen or damaged
  • Click on the ‘Order Replacement Card’ button to confirm your order

Replacements cost £5.00 per card, which will be charged to either your Parent Account or your stored card.

The replacement card will arrive in the next couple of days.

Can't find what you are looking for? 
Please feel free to contact us via email at or call us on 02476 994 000

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